Publisher review:eFAQ is a web-enabled automated support tool. eFAQ is a web-enabled automated support tool.
It automatically compiles a list of the FAQs from your customers and employees and allows users to rate answers thus creating a dynamic and valuable knowledge base for you, your clients and your team! eFAQ is a powerful marketing tool. With your ability to view the most frequently requested answers you can provide your customers with what they want.
Secondly the FAQ can be opened in a companion browser which has a small section for your rotating advertisement. You can therefore advertise to potential customers while they surf.
Key Features Some Features of eFAQ include: Permission driven for a multi-user environment. It works with an 1. Administrator 2. Workers 3. Public- clients, prospective clients and general visitors The administrator manages the entire application including, Questions He can add as many questions to the knowledge base as necessary using a WYSIWYG interface. He can review answered questions, unanswered questions, pending questions and questions which have been answered by other workers and waiting to approved for the general public. Answers The administrator can answer questions, modify and delete other answers. Users - Add, Edit and Delete Users - -Send emails to users
Application Settings -Set the application URL, look and feel, emails and much more. The workers have the ability to add questions and answer questions. Workers without an administrative permission cannot set the answers to be seen by the public. The public browse and search the FAQ for quick answers to their questions. If they don’t find answers they can simply ask questions and wait for the answer.
Answers are sent to the email of the users. Alternatively the user can review all their questions and answers in one place. The public can also rate answers to help the company provide better support. Requirements: · Front end is Active Server Pages - Visual Basic 3.0 Back end works with Ms Access 2000 or SQL Server depending on available license · (Access DB is ugradeable to Ms SQL Server 2000) · Windows server
eFAQ is a ASP script for FAQ and Knowledgebase scripts design by Enthrallweb.com.
It runs on following operating system: Windows.
Operating system:Windows
eFAQ script details 
